FAQs
📦 SHIPPING & RETURNS
How long will it take to receive my order?
We aim to dispatch within 1–2 working days. From there, delivery usually takes another 2–4 days depending on your location and the shipping option you choose at checkout.
Shipping times are estimates from our delivery partners, and full tracking will be available through their sites once your order is on its way.
How much does delivery cost?
We offer free delivery across East Lothian for all products. If you purchase a Being Well Cold Starter Pack, you’ll receive free shipping anywhere in the UK. For everything else, a flat shipping fee applies, this will be clearly shown at checkout.
Do you ship internationally?
Not just yet. We’re starting cold and local, UK only for now. If you’re based elsewhere and dying to get your hands (and feet) in a tub, drop us a line at hello@beingwellcold.com. It helps us decide where to head next.
My order was damaged during delivery. What do I do?
Don’t stress. Take a photo of the damage and email us at hello@beingwellcold.com within 48 hours of delivery. We’ll either replace the item or sort a refund. We’ve got you.
Do you offer returns and refunds?
Yes, we want you to love your plunge. If you change your mind, you’ve got 14 days to return your item unused and in its original packaging. Just reach out and we’ll walk you through it.
🧊 COLD TUB DETAILS
How do I know your product is good quality?
After trialling multiple suppliers, we partnered with the same manufacturer that builds tubs for Sweden’s top cold therapy brand. We didn’t want a product that was just cheap, we wanted one that was proven, high-quality and built to last. That’s what ended up in the Being Well Cold tub.
How many litres of water does the XL tub hold?
Roughly 420 litres when filled near the top, but don’t worry, you won’t need that much ice! Most people plunge at 70–80% capacity for comfort and practicality.
Why don’t you have a standard tub, why is it only Cold Tub XL?
We didn’t want anyone feeling like a sardine mid-freeze. We want our tubs to work for as many people as possible.
Our XL tub is our “standard” tub fits most bodies with shoulders submerged. Our founder is 6'2" and 101kg, and the tub is more than comfortable for him.
If you’re after tiny, tight tubs, we’re probably not for you.
🌡️ PRODUCT & USE
How cold should the water be?
The benefits begin below 15°C, but you don’t need to go full ice warrior to feel the impact. Most people aim for 10–15°C, which is enough to trigger cold-induced thermogenesis, improve mood, and support resilience. Want to go colder? You can. Just build up gradually and stay safe.
How do I get the water cold?
Old-school: just add ice. Our Starter Pack includes an ice mould to help you build a sustainable habit without daily ice runs. In cooler months, nature does most of the work for free. In summer, a few bags of ice from the supermarket will do the trick.
Can I use it indoors?
Technically yes, but you’ll need good drainage, plenty of towels, and zero carpet. We recommend outdoor use where possible for the full mind-body reset experience.
How often should I cold plunge?
Start small and stay consistent, 2–3 times a week is a solid place to begin. From there, listen to your body. You don’t need to push extremes. The benefits come from turning up, not showing off.
Is it safe for everyone?
No. Cold exposure isn’t suitable for everyone. If you’re pregnant, have cardiovascular issues, or other medical conditions, check with a healthcare professional before plunging. Your safety comes first.
Do I need to breathe in a certain way?
It helps, but nothing fancy. Slow, controlled breathing through your nose is enough. No need to hyperventilate or hold your breath.If you’ve already purchased, check out The Cold Crew members area for a range of breathing techniques and guided resets.
How long should I stay in?
Start with 30 seconds to 2 minutes and build from there. You don’t get extra points for staying in longer, but you’ll get better results from doing it regularly and with intention.
Check The Cold Crew for guidance on timing, contrast therapy and real-world routines.
What do I do after the plunge?
Warm up naturally if you can, movement, dry clothes, a hot drink. Avoid jumping straight into a hot shower or bath, as it can confuse your system. Let the afterglow do its thing.
🧠 WHO WE ARE & WHY IT MATTERS
Who are you?
We’re Being Well Cold, Scotland’s first dedicated cold plunge company.
We started this because cold immersion changed our lives and we wanted to make it accessible, affordable, and grounded in science. No spa prices. No gatekeeping. No macho nonsense. Just cold that means something.
We’re not a faceless brand either. Message us and you’ll hear back from a real person, usually a qualified cold water coach, not a chatbot.
What’s in your Starter Pack?
Everything you need to begin cold exposure safely and consistently:
✔ XL cold tub
✔ Ice mould
✔ Thermometer
✔ Towel
✔ Branded hat
We kept it simple. No upsells. No fluff. Just an XL tub as standard, and the essentials that actually help you build a habit.
Do you donate to charity?
Yes! £1 from every single product sold goes to Tiny Changes, a Scottish charity supporting young people’s mental health.
You can find out more at www.tinychanges.com.
Whether you buy a tub, a towel, or a hat, you’re helping fund brighter futures. Cold that means something.
Do you offer discounts for people who support mental health?
We do. If you support others with their mental health, personally or professionally, we’ll give you 10% off. That includes:
- NHS workers
- Mental health professionals
- Teachers and teaching assistants
- Youth workers
- Carers
- Social workers
- Parents or guardians providing mental health support
Just email us at hello@beingwellcold.com. No forms. No gatekeeping. We trust you.
Can I get coaching or advice?
Absolutely. We’re not just selling tubs, we’re helping people build better habits.
If you’ve purchased from us, you’ll get access to The Cold Crew, our members area packed with guided breathing, science-backed routines, mindset resets and real support from a certified cold water coach.
🔒 COLD COMMITMENT GUARANTEE
Cold Commitment Guarantee
We’ll buy it back if you genuinely gave it a go.
We believe in this product. And we believe in cold exposure.
Not because it’s a trend, but because it has helped us feel calmer, clearer and more resilient.
Cold isn’t always easy. But showing up for yourself is part of the point.
So if you plunge at least 10 times in your first 30 days and still feel it’s not right for you, we’ll refund your order.
Just show us you gave it a real shot. That could be photos, app logs or anything simple that proves you tried to build the habit.
Just show us you gave it a real shot. That might be photos, app logs or anything simple that proves you tried to build the habit, you can send that to hello@beingwellcold.com
- The tub must be returned in working condition and not damaged
- You cover return postage
- Refunds are issued once the product is received
- Claims must be made within 30 days of delivery
💡 STAN STORE & COMMUNITY
What is the Being Well Cold Stan Store?
Our Stan Store (https://stan.store/BeingWellCold) is a simple hub where we share free resources, guides, and tools to help you get the most out of cold water therapy. It’s where you’ll find our free Cold Crew Community, online coaching options, and upcoming Q&A events, all in one easy link.
How is the Stan Store different from this website?
This website is our main shop, where you can buy products like the Cold Tub Starter Pack.
Our Stan Store (https://stan.store/BeingWellCold) is where you can join the community, book sessions, or download digital tools that support your cold practice. Think of it as your quick-access wellness toolkit.
What can I access for free on the Stan Store?
You can join The Cold Crew Free Community, connect with others, get updates on new research, and receive early access to new challenges and content. You can also sign up for our WhatsApp Broadcast Channel to stay inspired and informed, all through the Stan Store (https://stan.store/BeingWellCold).
Do I need to buy a cold tub to use the Stan Store?
No. The resources are open to anyone curious about cold water therapy, whether you already have a tub, use a local spot, or just want to learn more about the science and benefits behind it. If you want to support us...even better!
Is the Stan Store safe and secure?
Yes. Stan is backed by leading investors like Steven Bartlett and Gary Vee, and trusted by thousands of creators and coaches worldwide. All bookings, downloads, and payments on the Stan Store (https://stan.store/BeingWellCold) are handled securely.
Q: How do I access the Stan Store?
Just click the Stan Store link (https://stan.store/BeingWellCold) on our homepage, or visit it directly. You’ll also find the link in our emails, social media bios, and community updates.