Privacy Policy

Being Well Cold Ltd (“we”, “our”, “us”) is committed to protecting your privacy and ensuring your personal data is handled responsibly and transparently. 

This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or purchase from us. 

We collect the following types of personal data when you interact with our website:

- Contact details (such as name, email address, phone number, shipping address, billing address) 

- Order details (products purchased, payment method, delivery preferences) 

- Technical information (IP address, browser type, device type, and cookies – see Cookie Policy) 

- Marketing preferences (when you sign up to receive emails) 

We do not collect or store sensitive personal data. 

We use your personal data to:

- Process and deliver your orders 

- Manage your payments securely through third-party providers 

- Communicate with you regarding your orders or enquiries 

- Provide marketing communications, if you have opted in 

- Improve our website and customer experience 

We do not sell your personal data. 

We only share information with trusted service providers necessary to operate our business, including:

- Shopify (e-commerce platform and payment processing) 

- Mailchimp (email marketing and subscriber management) 

- Courier partners (for order delivery) 

All third-party providers we use comply with GDPR and UK data protection law. 

If you sign up for marketing emails, your data will be stored and processed by Mailchimp. 

You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.  

Under UK GDPR you have the right to:

- Access the personal data we hold about you 

- Request correction of inaccurate information 

- Request deletion of your data (“right to be forgotten”) 

- Object to or restrict processing of your data 

- Withdraw consent for marketing at any time 

To exercise your rights, please email hello@beingwellcold.com. 

We take appropriate technical and organisational measures to protect your data from unauthorised access, loss, misuse, or disclosure. 

Our website uses cookies and similar technologies to improve your browsing experience and track website usage. 

For details, see our Cookie Policy.  

We may update this Privacy Policy from time to time. The latest version will always be available on our website. 

If you have any questions or concerns about how we handle your personal data, please contact us: 

Email: hello@beingwellcold.com 

Address: Office 604, 3 Fitzroy Place, Sauchiehall Street, Glasgow, G3 7RH, United Kingdom